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TERMS OF SERVICE

Terms of Service for Chris Dental Laboratory, Inc.

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Effective Date: January 6th, 2025

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Welcome to Chris Dental Laboratory, Inc. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Scope of Services

Chris Dental Laboratory, Inc. provides dental prosthetics, restorations, and related services to licensed dental professionals. All services are provided in accordance with your specific prescriptions and preferences.

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2. Order Placement and Acceptance

  • Orders are accepted by physical order forms (which may be requested by calling), or one of the various online portal systems: 3Shape, iTero, Dentsply Sirona, MeditLink, or Dexis.

  • Chris Dental Laboratory, Inc. reserves the right to deny any case at its sole discretion.

  • It is the responsibility of the dentist to provide accurate and complete prescriptions and impressions.

  • Any incomplete, inaccurate, or unclear instructions may result in delays or additional charges.

  • Orders are accepted by physical order forms (which may be requested by calling), or one of the various online portal systems: 3Shape, iTero, Dentsply Sirona, MeditLink, or Dexis.

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3. Pricing and Payment

  • All prices are subject to change without notice. A current price list is available upon request.

  • Payment terms are Net 30 from the invoice date unless otherwise specified.

  • Late payments are subject to a 3% monthly interest fee.

  • Non-payment beyond 60 days may result in suspension of services.

  • Additional collection fees may apply in the event of non-payment.

  • We prefer to receive payment in the form of a check addressed to Chris Dental Laboratory, Inc. and mailed to 8604 Harford Road, Parkville, MD 21234.

  • Credit and debit card payments may also be taken over the phone but are subject to a 3.5% processing fee.

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4. Shipping and Delivery

  • We offer standard and expedited shipping options.

  • Shipping costs are the responsibility of the client unless otherwise agreed.

  • Chris Dental Laboratory, Inc. is not responsible or liable for delays caused by third-party carriers.

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5. Remakes and Adjustments

  • Remakes are free of charge if the issue is determined to be a result of our error, such as material defects, improper fabrication, or deviations from the provided specifications.

  • Adjustments and remakes due to inaccurate impressions, incomplete or unclear prescriptions, poor occlusal records, or other client errors may incur additional fees.

  • All remakes or adjustments must be accompanied by the original case materials, including models, impressions, and photos, if applicable.

  • A detailed explanation of the issue is required for evaluation before proceeding with a remake or adjustment.

  • The original case must be returned to the laboratory within 3 business days of the delivery date for full credit. Beyond this period, we cannot guarantee a full refund.

  • Chris Dental Laboratory, Inc. reserves the right to deny remake requests in cases of improper clinical application, adjustments made by third parties, or issues arising from post-delivery patient misuse or damage.

  • If a request is made for a remake free of charge, the appliance made on the remake must be the same as the original. For example, if the initial order is for an acrylic flipper, but the patient finds it uncomfortable, a free-of-charge remake cannot be granted if the request is for a flex Nesbit flipper as it is considered a different appliance.

  • Expedited remakes are available upon request, subject to additional rush fees.

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6. Cancellation Policy

  • Orders canceled before production begins may be eligible for a full refund.

  • Once production has started, cancellation requests may be subject to partial charges based on labor and material costs incurred.

  • Custom cases and special orders are non-refundable once production has commenced.

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7. Warranties and Disclaimers

  • Chris Dental Laboratory, Inc. warrants that all products will be free from defects in materials and workmanship for a period of 30 days from the date of delivery.*

  • This warranty does not cover issues resulting from improper use, patient misuse, normal wear and tear, or modifications by third parties.

  • No other warranties, expressed or implied, are provided, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

  • *Special Note: Repairs requested for turnaround within 3 business days that require a new or replacement flex clasp are not subject to a warranty. For warrantied flex clasps, please select a minimum 3-business day turnaround time for warrantied flex clasps.

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8. Liability Disclaimer

  • Chris Dental Laboratory, Inc. is not responsible for any clinical decisions made by dental professionals.

  • Our liability is limited to the cost of the product or service rendered.

  • Under no circumstances shall we be liable for any indirect, incidental, or consequential damages.

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9. Confidentiality

  • All client and patient information will be treated confidentially in compliance with applicable laws and regulations.

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10. Governing Law

  • These terms and conditions are governed by the laws of the State of Maryland.

  • Any disputes arising from these terms will be resolved in the appropriate courts of Maryland.

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11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

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Chris Dental Laboratory, Inc.
8604 Harford Road, Parkville, MD 21234
Phone: (410) 444-7700
Email: info@chrisdentallab.com

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By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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